Pre-launch version
1. Status of this policy
The conditions under which a refund is granted, including any time limits, are being finalised. They will be published on this page before sales open, and the version in force when you buy applies to your order. The process described below is already fixed.
2. How to request a refund
- Email yunus@tunelco.com with the subject “Refund request”.
- Include your order number and the email address you used for the purchase.
- A short reason helps us improve, but you do not need to give one where the law does not require it.
- Do not send your license key or payment card details.
3. How refunds are paid
Approved refunds are made through iyzico, our payment provider, back to the card you paid with. After we have started the refund, the time until it appears on your statement depends on your bank and card issuer.
A refund request or a refund that has been started is not the same as a completed refund. We let you know by email when the refund has been completed.
4. What happens to your license
When a refund is completed, the license for that order is revoked and all computers activated with it are deactivated. Files you have already created, such as exported XML files and previews, are not deleted. See the license agreement.
5. Chargebacks
If you dispute a payment with your bank, please contact us as well so we can help. A payment reversed through a chargeback is treated like a completed refund: the license is revoked and its computers are deactivated.
6. Your statutory rights
This policy does not limit your rights under the law that applies to you, including your rights if the software is faulty or does not match its description, or a right of withdrawal where it applies. See section 8 of the terms of sale.